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Refund and Returns Policy
Last Updated: [7/5/2025]
At Creative Click, we are committed to providing excellent service and customer satisfaction. However, we understand that there may be situations where a refund or return is necessary. This policy outlines the terms under which we offer refunds and returns for our products and services.
Eligibility for Refunds and Returns
Products:
We accept returns on physical products within [1] days of receiving your order. The product must be unused, in its original packaging, and in a resellable condition.
Personalized or custom products may not be eligible for a refund unless they are defective or damaged upon arrival.
Services:
For services such as web design or digital marketing, refunds are only offered if the service has not been provided as agreed or if the customer experiences significant dissatisfaction with the final deliverables.
If you are dissatisfied with a service, we encourage you to contact us immediately to discuss the issue and allow us the opportunity to make it right.
How to Request a Refund or Return
For Products:
Contact us at [creativeclick02@gmail.com or 0527372252] to initiate the return process. Please include your order number, the reason for the return, and any relevant supporting information.
Once your return request is approved, you will receive instructions on how to send the product back to us.
Please note that the cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., defective or incorrect items).
For Services:
If you are dissatisfied with a service, please contact us at [creativeclick02@gmail.com or 0527372252] as soon as possible. We will work with you to resolve the issue and, if necessary, offer a partial refund or credit.
In cases where services have been completed or delivered, refunds will not be issued unless there was an error in the delivery of the service.
Non-Refundable Items
Refund Process
Once your return or refund request is approved, we will process the refund to the original method of payment within [30] business days.
If your return is approved for a product, you will be refunded the full purchase price minus any applicable return shipping fees.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at [contact email or phone number]. We will arrange for a replacement or a full refund, depending on your preference and availability of stock.
Contact Us
If you have any questions about our Refund and Returns Policy, please feel free to contact us at:
